Privacy Policy

Zenblen values your privacy. This policy explains how we handle information collected through our website, customer-support channels, partnership inquiries, and Rewards and text-messaging programs, including order information used with those services.

Information we collect

When you contact us, we collect the details you provide, such as your name, email address, phone number, message, and preferred reply method. For a partnership inquiry, this may include your organization, property, location, and information about your space.

For an order issue, we may collect the kiosk location, approximate purchase time, smoothie and add-ons, order or receipt number, amount charged, and optional photos. If you provide a phone number used at a kiosk, we may use it to help identify your order. Please do not send full payment-card numbers, security codes, bank details, or unnecessary sensitive information in a support message or photo.

For Rewards and SMS, we collect your phone number, signup source, consent record, confirmation and opt-out status, and relevant message or offer activity. Providing a phone number for a receipt or support request does not by itself enroll you in marketing texts.

Our website and service providers may also collect technical information such as IP address, browser/device information, visited pages, referring links, and campaign parameters. Cookies and similar technologies help operate and protect the site and, where enabled, understand its use. Browser settings can limit cookies, although some features may be affected.

How we use information

We use information to respond to questions, investigate order issues, provide customer service, assess partnership requests, administer Rewards and offers, record communication preferences, prevent misuse, and improve our services. We send marketing messages only where we have the required permission. Support information does not automatically become marketing consent.

When we share information

We share information with service providers that help operate our website and data systems, deliver messages, process payments, provide support, or perform analytics. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction subject to appropriate protections.

We do not sell personal information or share it with other companies for their own marketing. SMS opt-in records and consent status are not disclosed for unrelated marketing or lead-generation purposes. Providers delivering our messaging program may process this information to operate the program.

Your choices

To stop texts, reply STOP to the number sending them. You may receive a confirmation message. Reply HELP for assistance, or contact support@zenblen.com. If opting out prevents text-based support, you can still reach us by email.

You can contact us to ask about your information or request access, correction, or deletion. Depending on where you live and applicable law, you may have additional rights. We may need to verify your identity and retain information needed for legal obligations, fraud prevention, or resolving transactions and disputes.

Retention and protection

We retain information as needed for the purposes described here, including resolving requests, maintaining required business records, and honoring consent and opt-out choices. We use reasonable safeguards appropriate to the information. No system or transmission method is completely secure.

Children and external services

Our website and SMS marketing program are intended for a general audience and are not directed to children under 13. If you believe a child has provided personal information, contact us. External sites linked from our website have their own privacy practices.

Updates and contact

We may update this policy and will post the revised version with a new effective date. For privacy questions or requests, email support@zenblen.com.